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(518) 328-4803

Mon-Sun: 10:00am –7:00pm
(518) 328-4803

Your Mobile Repair Questions, Answered! ✅ Wizkid Computers FAQs

Common Questions

FAQs

What types of mobile phone repairs do you offer?
Screen replacement (cracked glass, unresponsive touch, LCD issues) Battery replacement (fast draining, not holding charge) Charging port repair (not charging, loose connection) Water damage repair/diagnosis Speaker and microphone issues (no sound, muffled audio) Camera repair (blurry, not working, app crashes) Button repair (power, volume, home buttons) Software troubleshooting (app crashes, freezing, slow performance, updates) Data recovery (from damaged devices) Antenna/signal issues Diagnosis of unknown problems
Which phone brands and models do you repair?
Any, We service a wide range of devices, including popular iPhone and Android models (e.g., Samsung, Google Pixel, LG, OnePlus, etc.). Please contact us with your specific model for confirmation.
How long does a typical repair take?
Most mobile repairs are completed with in 15 minutes. Many common repairs, like screen or battery replacements, can be completed within an hour or two. More complex issues like water damage or motherboard repairs may take longer, from a few hours to a few days. We'll provide an estimated timeframe after diagnosis.
Do I need an appointment?
Appointments are recommended to ensure quick service, but walk-ins are welcome for diagnosis and many common repairs.
How much will my repair cost?
Repair costs vary depending on the device model and the extent of the damage. We offer free diagnostics and will provide a detailed quote before any work is done.
Do you offer a warranty on your repairs?
Yes, all of our repairs come with a 60-day warranty on parts and labor. This covers defects in the replaced parts and our workmanship, but typically excludes accidental damage.
Are your replacement parts high quality?
We source high-quality replacement parts that meet industry standards. We use OEM-equivalent parts to ensure optimal performance and durability.
Will repairing my phone void its manufacturer's warranty?
A: NO. Only if its required for the repair for testing. This allows our technicians to fully test all functions of your phone after the repair to ensure everything is working correctly (e.g., camera, Wi-Fi, speakers, charging). We respect your privacy, and your data remains confidential.
Where are your physical repair locations?
We have two convenient physical locations: Troy, NY: 2303 15th Street, Troy, NY East Greenbush, NY: 568 Columbia Turnpike, East Greenbush, NY
Do you offer pick-up and drop-off services?
Yes! For your convenience, we can arrange pick-up and drop-off services anywhere in the Capital Region. This includes areas like Clifton Park, Albany, Schenectady, Amsterdam, Brunswick, Latham, and Niskayuna. Please contact us to schedule.
Do I need to back up my data before bringing my phone in for repair?
not necessary but yes, While we take every precaution to protect your data, unforeseen circumstances can occur. We strongly recommend backing up all important data (contacts, photos, videos, documents) before bringing your device in for any repair.
Should I turn off my phone before bringing it in?
Yes, for safety and to prevent further damage, please power off your device before bringing it to the shop.
What should I bring with my phone?
Just your phone is usually sufficient. If you have any relevant accessories like the original charger (especially if you're having charging issues), feel free to bring them along.
How do you ensure my data remains private and secure?
We understand the importance of your privacy. Our technicians are trained to handle your device with the utmost care and professionalism. We only access your device's functions for testing purposes related to the repair and do not access personal data unless specifically required for data recovery with your explicit permission.
My screen is cracked, but the touch still works. Can it be repaired?
Yes, even if the touch is still responsive, a cracked screen can worsen over time and expose internal components to dust and moisture. We can replace just the glass or the entire screen assembly, depending on the damage.
My phone got wet. What should I do?
Immediately power off your phone. Do NOT try to turn it back on or charge it. Bring it to us as soon as possible. The quicker you bring it in, the higher the chance of a successful repair. Avoid using rice or other home remedies as they are often ineffective and can cause further issues.
My battery drains very quickly. Do I need a new phone?
Not necessarily! A rapidly draining battery is often a sign that the battery itself needs to be replaced. Battery replacement is a common and relatively quick repair that can significantly extend the life of your phone.
My phone isn't charging. Is it the charger or the phone?
It could be either. We recommend trying a different charger and cable first. If the problem persists, it's likely an issue with your phone's charging port or internal components. We can diagnose the exact cause.

OUR LOCATIONS / GET DIRECTIONS

2303 15th ST. TROY NY & 568 COLUMBIA TURNPIKE EAST GREENBUSH, NY
2303 15TH STREET
TROY NY
568 COLUMBIA TURNPIKE
EAST GREEN BUSH NY
ALBANY, NY
ONLINE
CLIFTON PARK, NY
ONLINE
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